Bullying and Harassment

A Handbook on Preventing and Addressing Workplace Bullying and Harassment

Includes the definition of bullying and harassment in the workplace, outlines workplaces’ legal obligations, and provides information on how to identify, address, and prevent bullying and harassment. (Provided by WorkSafe BC).

Bullying and Harassment Prevention Toolkit

Resources and templates provided by WorkSafe BC to help employers and employees identify, address, and prevent bullying and harassment in the workplace. Resources include policy statement templates, FAQs, posters, and fact sheets.

Dementia Care

Working with Dementia – Safe Work Practices for Caregivers

A series of videos with discussion guides to provide caregivers with information on caring for individuals with dementia, including a brief description of dementia, situations caregivers may encounter, and how to stay safe while supporting individuals with dementia. Developed by WorkSafeBC and the Alzheimer Society of BC.

Two-Person Care Needs a Planned Approach

This video outlines a scenario where a health care worker is rebuked while trying to provide care to a resident. It highlights how to address the situation, assess whether or not adding another worker will help, and how approaching a second time may look.

Understanding Dementia: De-escalating and Preventing Responsive Behaviours

Me-and-U First! is a series of eight online learning modules that provide caregivers with the tools to provide better, safer care to individuals with dementia. Modules focus understanding dementia; how communication strategies can be used to improve care; and identifying, addressing, and preventing responsive behaviours among individuals with dementia.

Understanding Behaviours Related to Dementia

A guide for care workers on behaviors related to dementia.

Teepa Snow: WorkSafe BC Dementia Presentation

Teepa Snow is a dementia-care education specialist with a background in occupational therapy and over 30 years in clinical practice. This was a presentation held by WorkSafe BC on April 27, 2012 on approach and communication with someone who has Dementia.

Provincial Guide to Dementia Care in British Columbia

Hazard Identification

Identifying potential hazards and risks is important in reducing workplace injury. Can you find the hazards in these staged photos? Download the full images and answer key, and share at team meetings, or post at your workplace and encourage staff to find the hazards.

There are photos for long-term care and home care and community health support.


Hazard Assessment

Home Care and Community Health Support Pocketbook

The Home Care and Community Health Support Pocketbook was created to bring awareness to several health and safety issues faced in home and community care. As each workplace is unique, there is no single training resource that will address all the hazards that may occur in daily work. This booklet will provide you with:

  • Information on common workplace hazards
  • Strategies on injury prevention
  • A checklist for self assessment to determine safety
  • Additional resources

DOWNLOAD a copy of the pocketbook

Industry Partners


WorkSafeBC is a public agency that promotes and enforces workplace health and safety in the province of BC. WorkSafeBC provides injured workers with compensation, medical benefits, and help returning to work safely after their injury.

Canada Centre for Occupational Health and Safety

CCOHS is a not-for-profit federal department corporation offering work-related injury and illness prevention initiatives and occupational health and safety information. CCOHS provides Canadians with unbiased, relevant information and advice that supports responsible decision-making and promotes safe and healthy working environments.

Association of Workers Compensation Boards of Canada

The Association of Workers’ Compensation Boards of Canada (AWCBC) is a non-profit organization, established to facilitate the exchange of information between Workers’ Compensation Boards and Commissions.

Workers Compensation Act

The Workers Compensation Act defines the responsibilities, obligations, and duties of government agencies, workers, employers, and other organizations as related to workplace safety in British Columbia.

WorkSafeBC Review and Action Plan

Gordon Macatee’s WorksafeBC Review and Action Plan status report that includes 43 recommendations.

Industry Trends Report

Injury trends profile by organization size.

Industry Statistics


SafeCare BC Infographic: Long-term Care 2016 Injury Trends

B.C.’s long term care sector has one of the highest injury rates compared to all industries in the province. See the sector injury trends at a glance.

SafeCare BC Infographic: Home and Community Care 2016 Injury Trends

B.C.’s home and community care sector have an injury rate that is twice the average of all industries in the province. See the sector injury trends at a glance.

Industry Trends Report

Industry trends profile by organization size.

WorkSafeBC 2016 Injury Rate Presentation

This presentation covers the 2016 Injury trends and preliminary assessment rates (2018) for long-term care and home and community care.

Infection Control

Don’t Take Your Work Home with You

A humorous video to remind us why appropriate infectious agent control measures are important.

Controlling Exposure – Protecting Healthcare Workers from Infectious Disease

This handbook describes common infectious diseases and how they are spread, explains how to protect workers from exposure, and explains the requirements of the Regulation that relate to infectious diseases. Developed by WorkSafeBC.

How Effective Are Your Infection Control Practices?

Healthcare-Associated-Infections (HAIs) in personal care homes can lead to increased costs to an organization.

HAIs can easily spread when there is:

  • Improper hand hygiene
  • Lack of an infection control program
  • Inadequate surveillance and disease reporting
  • Absence or limited use of PPE
  • Lack of signage posted in the facility regarding cough etiquette
  • Improper use of antibiotics
  • Insufficient training for healthcare workers who are administering injections or carrying out point of care testing
  • Absence of a formal policy on environmental cleaning

To help prevent instances of healthcare-associated infections, the Center for Disease Control has created a new tool for assessing infection control programs and practices in nursing homes and other long-term care facilities.

If you don’t have a self-assessment tool for infection control, here is a resource developed by the Center for Disease Control for you to use.

Information for Managers and Supervisors

Employers’ Adviser Free JOHS Committee Seminar

Ensuring Staff are Safe and Healthy: The Role of Health Care Supervisors

This handbook  outlines the legal responsibilities of supervisors in a health care setting, common duties supervisors may perform to fulfill these duties, and tools and resources to help supervisors in their roles.

Supervisor Orientation Guide for Health Care

This guide can help supervisors learn about their legal obligations related to occupational health and safety. The guide can be downloaded and customized to match employers needs.

Supervision in Health Care 

These videos help supervisors learn what they need to do to ensure the safety of their staff.

Bill 9 Information:

More information on Bill 9 and the associated changes to the Workers Compensation Act can be accessed via these links:

Interim policies D10-175-1 and D10-176-1
Incident Investigation Report (PDF)
Incident Investigation Report (Word)
Incident Investigation Reference Guide
Bill 9 Presentation Slides
Read more about Bill 9

Joint Health & Safety Committees

Teleforum Summary: Joint Occupational Health and Safety Committee (JOHSC) Questions and Answers

Answers from a panelist of industry professionals that occurred via teleforum on May 8, 2017 related to WorkSafeBC ‘s recent regulatory changes to Joint Occupational Health and Safety Committee requirements.

New Joint Occupational Health and Safety Committee Regulations

A summary of the changes that took place on April 3, 2017 relating to the Joint Health and Safety Committee Regulations.

Requirements for  Joint Health and Safety Committee

Overview on the Joint Health and Safety Committee, including when you need a committee, what the committee can do and what the requirements for training are.

Joint Health and Safety Committee FAQs

Common frequently asked questions regarding Joint Health and Safety Committees.

Worker Health and Safety Representatives FAQs

Common frequently asked questions regarding the role of worker health and safety representatives.

WorkSafe BC Joint Health and Safety Committee Resources including
  • An online course for worker health and safety representatives (4 hours)
  • A joint health and safety committee evaluation tool and accompanying guide
  • Joint health and safety committee resources for trainer

New resources for joint committees and worker health and safety representatives that contains all of the information that you will need to comply with the changes.

JOHS Committee Presentation (pdf)

A presentation that you can use to help train your Health and Safety Committee Members

Mental Health

Psychological Health and Safety Standard (CSA-Z1003-13)

The Standard is a document that outlines a systematic approach to develop and sustain a psychologically healthy and safe workplace. It focuses on mental illness prevention and mental health promotion.

Sample Audit Tool

A gap analysis tool that provides you with a baseline measurement of current status of psychological health and safety in your workplace.

Psychological Health and Safety Standard FAQ

This document reflects general answers to some frequently asked questions by Canadian organizations around the four phased approach to implement the Standard.

13 Factors: Addressing Mental Health in the Workplace

Created in partnership with Ottawa Public Health, with adapted content from the Mindful Employer, this series of short animated videos aims to raise awareness around the evidence-embedded 13 factors that can impact the mental health of employees in the workplace and encourage conversations on ways to promote psychologically healthy and safe workplaces.

Musculoskeletal Injury Prevention

Developing Your Organization’s Safe Resident Handling Policy

A guide on developing safe resident handling policies, including key components and critical factors for success.

Safe Resident Handling Policy Template

A Safe Resident Handling Policy Template developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of union, WorkSafeBC, and employer representatives.

Point of Care Assessment

A guide and supplementary poster on point of care assessments for safer resident and client transfers.

Point of Care Risk Assessment E-Module

Developed by the Interior and Northern Health Authorities, this short, interactive e-module provides you with information on how to use the Point-of-Care Risk Assessment tool. The e-module includes real-life examples, videos, and short self-quizzes.

Slider Sheets E-Module

Learn how slider sheets can be used to safely and comfortably transfer residents through this short, interactive e-module developed by the Interior and Northern Health Authorities.

It Doesn’t Have To hurt!

A guide for implementing musculoskeletal injury prevention (MSIP) programs in healthcare

Assisting a Falling Resident

A printer-friendly poster on how to safely assist a falling resident for caregivers.

Ceiling Lifts – Why Aren’t They Being Used?

This video discusses the top seven reasons given by health care workers for not using ceiling lifts when they’re available.

Patient Handling – Weighing the Risks

Before transferring or re-positioning a patient, a health care worker should perform a point-of-care risk assessment to confirm that the existing method identified for transferring or repositioning is still safe. This bulletin provides a broad overview on what factors to consider.

Provincial Safe Resident Handling Standards for Musculoskeletal Injury Prevention in BC

Full report on the provincial standards developed for safe resident handling. These standards cover a range of areas including policy, management strategies, education and training, equipment, and safe work practices for high risk resident handling activities (e.g. transfers, ambulation, toileting, etc.).

BCEHS Changes to Service – Teleforum Summary

Effective March 1st 2017, the BC Emergency Health Services (BCEHS) will no longer respond to requests from licensed long term care facilities for lift assist support where no emergency medical care is required. This does not apply to Assisted Living Facilities.

Violence Prevention

Violence Prevention Policy Template

A Violence Prevention Policy Template developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of Union, WorkSafeBC, and Employer Representatives.

Dementia: Understanding Risks and Preventing Violence

A handbook that explores different care approaches and interventions that can be used to reduce the risk of violence to the health care worker when caring for an individual with dementia.

Responding to Aggression in Long-term Care: Lessons from Five Case Studies, April 2004

An in-depth study into the problems of aggression within five of British Columbia’s long-term care facilities. The study’s findings recommend that employers use a systems approach to develop prevention and risk management strategies to reduce incidence of aggression in the workplace.

Communicate Personal Information: Prevent Violence-Related Injuries to Health Care and Social Services Workers

A guide developed by WorkSafeBC to help health care workers balance their obligations to protect client privacy with the need to communicate information to reduce the risk of acts of violence or aggression towards health care workers. This guide is suitable for those working for non-public bodies, including most affiliate and private long term care facilities. This information is targeted to administrators, front-line supervisors, members of joint occupational health and safety committees, educators, and risk managers.

Violence Prevention for the Health Care Worker

Online educational modules designed to address different forms of violence health care workers may encounter in their workplaces. Modules outline tools to identify, prevent, and / or address potentially violent situations, and how health care workers and employers can work together to create safer workplaces.

Provincial Violence Prevention Modules

Links provided to the provincially-developed Violence Prevention curriculum workbooks. These workbooks include information, tools, and self-study quizzes.

WorkSafeBC Health Care and Social Services Injury Prevention Resource List

A PDF that provides Injury Prevention Resources on  Violence in Healthcare, Dementia, Home Care, Patient Handling, Infectious Disease, Supervision in Health Care, Falls.