Anniversary Speaker Series

To celebrate SafeCare BC’s fifth anniversary, we are hosting an Anniversary Speaker Series,
featuring five education sessions of varying topics in different parts of the province.


We know that knowledge and new ideas and approaches can help foster healthy and safe workplaces. This will have a positive impact not only for care workers, but also for the quality and continuity of care for residents and clients.

In addition, ideas and concepts that have workplace benefits can also have a benefit in one’s personal life. We invite you to join us and be inspired.

September 19 - Saying What You Mean and Meaning What You Say With Respectful Communication

Saying What You Mean and Meaning What You Say With Respectful Communication
Presenter: Shannon Kenning
September 19 – 1 p.m. – 3 p.m.
Castle Wood Village (Castlegar)

This session will address issues of miscommunication and indirect communication by defining what it is and giving you tips for assertive and positive communication. Participants will gain insight that people may have different values, and this might mean that we approach and perceive situations in contrasting ways.

Negative communication can impact employee wellness and may lead to increased absenteeism. Through interactive design, you will gain valuable tools for engaging in positive workplace communications. The session will help empower people to have respectful and courageous conversations, without confrontation.

Shannon Kenning is a licensed practical nurse, who has worked in long-term care for 13 years. She is currently the director of care at Castleview Care Home, in Castlegar. She has a passion for providing high-quality person-centre care, and with her team has achieved accreditation with exemplary status, along with great quality indicators for residents. 

October 2 - The Good, The Bad & The Ugly of Recovery @ Work Programs

The Good, The Bad & The Ugly of Recovery @ Work Programs
Mavis Gibson (SafeCare BC)
Michael Paine (WorkSafeBC)
Maria Moeller (Greater Vancouver Community Services Society)
Shelley Cantelo (Brocklehurst Gemstone Care Home)


October 2 – 10 a.m. – 11 a.m.
In-person workshop and webinar
SafeCare BC Training Centre (Burnaby)

Are you struggling with workplace injuries? Not sure how to retain your most experienced workers? Dreading another doctor’s note prescribing “two weeks off work”?

SafeCare BC and BC Care Providers Association are here to help with an interactive in-person workshop and webinar for care providers that will show you the good, the bad and the ugly of Recovery at Work programs. With expertise from WorkSafeBC, care providers will learn how to design a robust program to bring injured employees back to work sooner and appropriately, with tips and tricks that will help you avoid the most common pitfalls.

Learn how a foundation of civility and caring will improve your back-to-work statistics, regardless of whether you manage your program in-house or work with a third-party disability provider.

This session will be moderated by Mary Ellen Sanajko, Senior Coach and Founder, Conduit Coaching.


October 10 - Compassion Fatigue

Compassion Fatigue
Lucette Wesley
October 10 – 12 p.m. – 1 p.m.

In partnership, with the Canadian Mental Health Association, we are pleased to bring you a webinar that will explore the issue of compassion fatigue. This session, designed for both front-line workers and leaders, will help you and your team understand what compassion fatigue is and how to use the ABCs of prevention. You’ll build awareness and recognize the signs in ourselves and those around us; develop skills to bring balance in our lives by using effective coping strategies and understanding the difference between depleting and nourishing activities and re-connect and build positive support systems both in our personal and work life.

Lucette Wesley is a certified Mental Health Works Trainer and Psychological Health and Safety Advisor for the Canadian Mental Health Association. She understands the impact presenteeism, absenteeism, and disability has on an organization and the challenges managers face in addressing these, particularly in the area of workplace mental health.


November 6 - Person Centred Care: Bring a Philosophy of Care to Life

Person Centred Care in Long Term Care – Bringing a Philosophy of Care to Life
Presenter: Jennifer Nilsson
November 6 – 10 a.m. – 11 a.m.
Eden Gardens (Nanaimo)

Incorporating person-centred care into the lives of both residents and employees working in the long-term care environment has unique challenges. Jennifer Nilsson will de-mystify person-centred care and help you explore ways in which this is currently being practiced and delve into some strategies that may further support this approach.

Three recommendations, identified through Jennifer’s research conducted with staff and leaders in long-term care, will be introduced to support person-centred care.

  • Promote a flexible environment that fosters and creates opportunity for person-centred care approaches.
  • Equip leaders to facilitate person-centred care interactions in their workplace.
  • Articulate person-centred behaviours and competencies in policy documentation.

This interactive session is designed for both front-line workers and health care leaders.

Jennifer Nilsson is inspired by the older adult population. She has been fortunate to work with them for the past 15 years, as a recreation therapist and as a manager in long-term care. Currently, her work involves employee education and quality improvement for eight care homes in BC. She has a Master’s in Health Care Leadership, from Royal Roads University. 


November 20 - Workplace Civility

Civility Matters
Presenters: Dr. Heather Cooke, Rhonda Croft
November 20 – 10 a.m. – 12 p.m.
Village at Mill Creek (Kelowna)

How Civil is Your Workplace? What about YOUR own physical and mental well-being and that of your co-workers? How do your workplace relationships affect your own, your co-workers’, and residents’ physical and mental well-being? Strained workplace relationships can significantly impact your ability to work as a team, potentially putting yourself, your co-workers and residents at risk of injury. When you show up for work, you need to know that your co-workers ‘have your back’, so that you can provide quality care, both safely and effectively.

This informative session will provide lively discussion between participants and our presenters, as you discuss the differences between civility, incivility and bullying and discuss what Heather’s research has revealed about the impact of incivility in the workplace. Rhonda will illustrate how creating connections, trust and shared meaning can facilitate effective communication, and collaborative and cooperative environments.

Dr. Heather Cooke has more than 20 years’ experience working in dementia care, in both a front-line and research capacity. She is passionate about improving staff members’ quality of work life and residents’ quality of life, which she views as interconnected. She has a PhD in Interdisciplinary Studies and is a Michael Smith Foundation for Health Research Trainee and Alzheimer Society of Canada Postdoctoral Fellow at the UBC School of Nursing. Her current research focuses on the workplace relationships of care staff, including workplace incivility and bullying, which is supported by an Innovation at Work grant from WorkSafeBC.

Rhonda Croft has been an RN and activist in the BC Nurses’ Union (BCNU) for more than 25 years. A life-long learner, she completed her master’s degree in 2011, which focused on exploring horizontal violence and bullying within the nursing profession. The topic of civility in the healthcare workplace resonates with nurses throughout BC. Rhonda provides workshops and presentations around the province for BCNU members to discuss civility, respect and the need for self-awareness and self-care.