Changing the Culture with Civility Three Cs

August 18, 2020 | Other

Innovation Idea Details

Menno Hospital

Innovation Idea:
In Health Care incivility among coworkers/different shifts/departments can cause workers a great deal of stress and hostility in the workplace. There is a culture in healthcare that is a ‘sink or swim’ mentality rather than a working together and helping each other out. I have worked in healthcare for 27 years as a care aide.

What workplace hazard does this idea address?

If other, please specify:

How does your idea improve workplace health and safety?
By educating and working with staff and management to create a respectful workplace. Promoting conflict resolution and respectful communication between all members. Being available to help staff work through conflicts that arise in the moment. Discourage gossip and negative talk about team members. Create a positive culture of looking for ‘the good’ rather than ‘focusing on the bad’ Encouraging members to talk issues through respectfully and in private. Making staff demonstating incivil, disrespectful and damaging behaviours aware and accountable. Encouraging all staff to be self aware.

How did you implement this idea?
By actively being involved in huddles. Leading by example. Working in collaboration with management and the Union for support and ideas. Openly talking about Incivility, respectful behaviours and conflict resolution. Be available for members to come to me in confidentially to help work through problems. Being a mediator if necessary. Educating myself with education or reading material on the subject.

What has been the impact on workplace health and safety?
It promotes a ‘working together’ work environment which could reduce workplace injuries, fatigue and stressors. Promotes mental wellness and support.

Cost & Resources

What was the initial set up cost?
Time and materials

What are the on-going costs?
To get more staff on board as leaders and educators, reading material for staff, putting information and resources on Surge learning.

Other staffing resources required:

Supporting Files & Links