Supporting Family Visitation

Restrictions of visitation are easing to support more safe social connections. To support you through this transition, SafeCare BC has created Visitation FAQ Templates, which provide staff and visitors with the information they need for a safe, comfortable visit.

These templates are designed to answer visitors’ biggest questions and reduce demands on care staff.

Visitation FAQ Templates

There are two templates available. Both offer the same information, but in different formats.

  • The trifold pamphlet is best if you intend to print the information and hand it out to visitors
  • The double-sided flyer is best for electronic purposes — if you’re linking to it on your website or e-newsletter, or emailing it to potential visitors.

How to use the templates:
  • Download the template that works best for you. 
  • Fill in your organization name, address, phone number, and email in the corresponding placeholders.
  • Fill in the “Released” date. Many of the answers you provide may change in the future, so this will help readers know what version they have. 
  • Replace the black text under each question with a response from the perspective of your organization, using “we”. 
  • Delete any questions not applicable to you.
  • Add any questions that are applicable to you, but are not listed. Ensure to write these questions from the perspective of the visitor.
  • Distribute this information to staff and visitors. This will help you ensure everyone is on the same page and that your messaging is consistent.

NOTE: The template should be completed by the organization’s director of care, or whoever is responsible for visitation rules. Refer to Visitor Guidance for Long-Term Care and Seniors’ Assisted Living for the most up-to-date information from the Ministry of Health. 

Trifold Pamphlet


how to fold a trifold pamphlet

Double-Sided Flyer


COVID-19: Social Visitation Essentials – Online Course 

Participants agreed they would use the practices learned in the course to help prevent the spread of infection.

In partnership with Family Caregivers of BC, SafeCare BC is proud to bring you COVID-19: Social Visitation Essentials. This self-paced, online course is intended for those who would like to visit a family member or friend residing in a long-term care home or assisted living residence, as permitted by the care home’s safety plan and regional public health direction. This course offers:

  • an introduction to COVID-19
  • details on where British Columbians can find current and reliable COVID-19 information
  • instructions on how to help slow the transmission of COVID-19, including proper hand hygiene techniques and mask wearing practices

Upon successful completion of the course and quizzes, you will receive a certificate that can be presented to the management personnel at the long-term care home or assisted living residence. 


How to Enroll


Additional Resources

Visitors are required to wear masks and follow proper handwashing procedures — regardless of whether they have been vaccinated or not.
SafeCare BC has created videos showing how to properly don (put on) and doff (take off) personal protective equipment. Each video also shows the proper procedure for washing hands.
As visitors begin coming into your home, consider showing these videos at the entrance to reinforce any signage you have around the use of PPE and to go along with the information that is provided by the screener.