Resources

Bullying and Harassment

Bullying and incivility are major problems in workplaces, homes, schools, and online. SafeCare BC and its members can play a role in creating safe, healthy, and civil workplaces. The following resources can help employers and employees identify, address, and prevent bullying and harassment in the workplace.


SafeCare BC Resources:

When it comes to workplace incivility and bullying, are you part of the problem? Review the questions in this Civility Matters checklist, tick-off those situations that you have actively participated in. Remember that bullying is repeated and persistent unreasonable behaviour and not necessarily a one-time occurrence only! This self-reflection tool is good for everyone, regardless of their role.

Check out our Civility Matters web page for additional tools, resources, and the CSA Psychological Health and Safety Standard.


WorkSafeBC Resources:

A Handbook on Preventing and Addressing Workplace Bullying and Harassment

This WorkSafeBC handbook includes the definition of bullying and harassment in the workplace, outlines workplaces’ legal obligations, and provides information on how to identify, address, and prevent bullying and harassment.

Bullying and Harassment Resource Toolkit

Resources and templates provided by WorkSafe BC to help employers and employees identify, address, and prevent bullying and harassment in the workplace. Resources include policy statement templates, FAQs, posters, and fact sheets.


Other Resources:

Words Matter – Guidelines on using inclusive language in the workplace  

These guidelines, developed by the Government of British Columbia, support the development of guiding principles of inclusive language development for a respectful workplace.

Bullying in the Workplace

The Canadian Centre for Occupational Health and Safety offers a comprehensive list of examples, describes how people may be affected and offers suggestions on what employers can do to support their violence and harassment prevention program.

Dementia Care

Working with Dementia – Safe Work Practices for Caregivers

A series of videos with discussion guides to provide caregivers with information on caring for individuals with dementia, including a brief description of dementia, situations caregivers may encounter, and how to stay safe while supporting individuals with dementia. Developed by WorkSafeBC and the Alzheimer Society of BC.


Two-Person Care Needs a Planned Approach

This video outlines a scenario where a health care worker is rebuked while trying to provide care to a resident. It highlights how to address the situation, assess whether or not adding another worker will help, and how approaching a second time may look.


Understanding Dementia: De-escalating and Preventing Responsive Behaviours

Me-and-U First! is a series of nine online learning modules that provide caregivers with the tools to provide better, safer care to individuals with dementia. Modules focus understanding dementia; how communication strategies can be used to improve care; and identifying, addressing, and preventing responsive behaviours among individuals with dementia.


Understanding Behaviours Related to Dementia

A guide for care workers on behaviors related to dementia.


Teepa Snow: WorkSafe BC Dementia Presentation

Teepa Snow is a dementia-care education specialist with a background in occupational therapy and over 30 years in clinical practice. This was a presentation held by WorkSafe BC on April 27, 2012 on approach and communication with someone who has Dementia.


Provincial Guide to Dementia Care in British Columbia

Hazard Identification

Identifying potential hazards and risks is important in reducing workplace injury. Can you find the hazards in these staged photos? Download the full images and answer key, and share at team meetings, or post at your workplace and encourage staff to find the hazards. There are photos for long-term care and home care and community health support.

 

Hazard Identification and Risk Assessment

This document is intended for use by managers, supervisors, workers and joint health and safety committee members. It outlines the steps in a risk assessment and provides details on completing a job hazard analysis.

Home Care and Community Health Support Pocketbook

The Home Care and Community Health Support Pocketbook was created to bring awareness to several health and safety issues faced in home and community care. As each workplace is unique, there is no single training resource that will address all the hazards that may occur in daily work. This booklet will provide you with:

  • Information on common workplace hazards
  • Strategies on injury prevention
  • A checklist for self assessment to determine safety
  • Additional resources

DOWNLOAD a copy of the pocketbook

Industry Partners

WorkSafeBC

WorkSafeBC is a public agency that promotes and enforces workplace health and safety in the province of British Columbia. WorkSafeBC provides injured workers with compensation, medical benefits and help returning to work safely after their injury.

Legislation

The Workers Compensation Act defines the responsibilities, obligations and duties of government agencies, workers, employers and other organizations as related to workplace safety in British Columbia.

Statistics

WorkSafeBC statistics using Tableau in addition to your organization statistics, which can be found on your employer report, WorkSafeBC produces publicly available statistics, through an interactive online tool for all industries in British Columbia. Key time loss claim statistics for health care assistants can be found here.

Resources 

Health Care and Social Services High Risk Strategy WorkSafeBC’s focus is on reducing injury rates and preventing incidents through inspections that assess point-of-care interactions between workers and residents or clients. For more continuing care related information, please log into the LEARNING [SPACE] to watch our webinar on this topic.


Canada Centre for Occupational Health and Safety

Canada Centre for Occupational Health and Safety (CCOHS) is a not-for-profit federal department corporation offering work-related injury and illness prevention initiatives and occupational health and safety information. CCOHS provides Canadians with unbiased, relevant information and advice that supports responsible decision-making and promotes safe and healthy working environments.


Association of Workers Compensation Boards of Canada

The Association of Workers’ Compensation Boards of Canada (AWCBC) is a non-profit organization, established to facilitate the exchange of information between Workers’ Compensation Boards and Commissions.

Industry Statistics

SafeCare BC Infographic: Long-term Care 2021 Injury Trends

See the sector injury trends at a glance.


SafeCare BC Infographic: Home and Community Care 2021 Injury Trends

See the sector injury trends at a glance.

Infection Control

Biohazardous Exposure Risk Assessment Worksheet

This tool can be used to assist with identifying and assessing the risk of biohazard exposure in the workplace.


Exposure Control Plan Checklist

This checklist includes steps to consider when developing or reviewing your exposure control plan.


Exposure Control Plan Template

This template has been developed to assist continuing care organizations with developing an exposure control plan for their workplace and is designed to be modified based on the needs of the organization.


Don’t Take Your Work Home with You

A humorous video to remind us why appropriate infectious agent control measures are important.


Controlling Exposure – Protecting Healthcare Workers from Infectious Disease

This handbook describes common infectious diseases and how they are spread, explains how to protect workers from exposure, and explains the requirements of the Regulation that relate to infectious diseases. Developed by WorkSafeBC.


How Effective Are Your Infection Control Practices?

Healthcare-Associated-Infections (HAIs) in personal care homes can lead to increased costs to an organization. HAIs can easily spread when there is:

  • Improper hand hygiene
  • Lack of an infection control program
  • Inadequate surveillance and disease reporting
  • Absence or limited use of PPE
  • Lack of signage posted in the facility regarding cough etiquette
  • Improper use of antibiotics
  • Insufficient training for healthcare workers who are administering injections or carrying out point of care testing
  • Absence of a formal policy on environmental cleaning

To help prevent instances of healthcare-associated infections, the Center for Disease Control has created a new tool for assessing infection control programs and practices in nursing homes and other long-term care facilities. If you don’t have a self-assessment tool for infection control, here is a resource developed by the Center for Disease Control for you to use.


Hierarchy of Control for Long-term Care

A chart with recommended actions on how to implement control measures to reduce the risk of exposure to COVID-19 in long-term care.


Hierarchy of Control for Home and Community Care

A chart with recommended actions on how to implement control measures to reduce the risk of exposure to COVID-19 in home and community care.


COVID-19 Safety Plan for Home and Community Care


COVID-19 Safety Plan for Long-term Care


COVID-19 Safety Plan for Assisted Living

Information for Managers and Supervisors

These resources have been developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of union, WorkSafeBC, and employer representatives.

 

Home Care and Community Health Support

 

Injury Management Program Manual

The following guide will help you develop and implement an Injury Management Program (also referred to as a Recovery-at-Work or Return-to-Work Program) for workers who have experienced a work-related injury, illness, or occupational disease.

 

New Employee General Health and Safety Orientation

The general health and safety orientation provides general information related to the organization’s overall occupational health and safety program.

 

New Employee Health and Safety Orientation Checklist

This template provides home care and community health support supervisors with an overview of Occupational Health and Safety topics to be considered for inclusion when providing caregiver-specific health and safety training and should be used with the general health and safety orientation.

 

Violence Prevention Policy

This template will help your organization create or refine a Violence Prevention Policy.

 

Safe Client Handling Policy

This template will help your organization create or refine a Safe Client Handling Policy.

 

 

Long-Term Care

 

Injury Management Program Manual

The following guide will help you develop and implement an Injury Management Program (also referred to as a Recovery-at-Work or Return-to-Work Program) for workers who have experienced a work-related injury, illness, or occupational disease.

 

New Employee General Health and Safety Orientation

The general health and safety orientation provides general information related to the organization’s overall occupational health and safety program.

 

New Employee Health and Safety Orientation Checklist

This template provides home care and community health support supervisors with an overview of Occupational Health and Safety topics to be considered for inclusion when providing caregiver-specific health and safety training and should be used with the general health and safety orientation.

 

Safe Resident Handling Policy

This template will help your organization create or refine a Safe Resident Handling Policy.

 

 
Employers’ Adviser Office: Free Health and Safety Seminars

Ensuring Staff are Safe and Healthy: The Role of Health Care Supervisors

This handbook  outlines the legal responsibilities of supervisors in a health care setting, common duties supervisors may perform to fulfill these duties, and tools and resources to help supervisors in their roles.


Supervisor Orientation Guide for Health Care

This guide can help supervisors learn about their legal obligations related to occupational health and safety. The guide can be downloaded and customized to match employers needs.


Supervision in Health Care 

These videos help supervisors learn what they need to do to ensure the safety of their staff.


Bill 9 Information:

More information on Bill 9 and the associated changes to the Workers Compensation Act can be accessed via these links: Interim policies D10-175-1 and D10-176-1 Incident Investigation Report (PDF) Incident Investigation Report (Word) Incident Investigation Reference Guide Bill 9 Presentation Slides Read more about Bill 9

 

COVID-19 Information

 

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Injury Reporting

SafeCare BC

Injury Management Program Manual

Whether you are developing or re-evaluating your injury management program, this manual provides a comprehensive overview of injury management (sometimes called Recover at Work, Return to Work, or Claims Management) and includes practical guidance and templates (letters, forms, logs, checklists) that can be tailored to your organization’s injury management program. The tools in this manual are aimed to proactively and effectively provide resources to support workers who have experienced a work-related injury, illness or occupational disease.

 

Safety Huddle – Reportable Situations

Safety Huddles are a great way to engage staff. These reportable situations outline instructions and guiding questions that support a larger conversation about injury reporting.

 

WorkSafeBC

Recover at Work Starter Toolkit for Employers

Step by step guide that supports an effective, practical and methodical return to work program.

 

Injury management & work disability prevention

“An ounce of prevention is worth a pound of cure” this webpage provides additional injury management resources that focus on work disability prevention.

 

Typical physical limitations for common injuries

This rubric contains a list of typical limitations for common physical injuries.

 

Injured at Work – Employer Checklist

This sample employer checklist outlines an employer’s immediate and follow-up responsibilities.

 

Submitting Employer Incident Investigation Reports is available online and can be accessed through the Employer Online Portal under the ‘Report an injury’ tab.

 

After clicking the Submit Employer Incident Investigation Reports link, an employer will also find the following resources:

 

Safe Work Responsibilities (for worker, supervisor, employer) posters

These posters can be added to your safety bulletin board as a reminder that everyone has a role to play in creating and maintaining safe working conditions.

 

Employers Advisors Office

The Employers Advisors Office offers a variety of in-person and remote seminars on Occupational Health and Safety, including Claim Management courses for compensation, Return to Work, the Review Process and Appeals. Information on their in-person and e-learning courses can be found here.

Mental Health

Care for Caregivers  Is an online platform of free online mental health resources and webinars designed for healthcare workers. Created in a partnership by SafeCare BC and Canadian Mental Health Association BC Division.


Care to Speak is a peer support service that provides free, unbiased and confidential peer mental health support to ALL healthcare workers. Phone and online chat available. The service is a part of the Care for Caregivers website.


Care for Caregivers and Care to Speak Information Poster This poster provides a quick overview of the services offered by the Care for Caregivers and Care to Speak websites.


Psychological Health and Safety Standard (CSA-Z1003-13) The Standard is a document that outlines a systematic approach to develop and sustain a psychologically healthy and safe workplace. It focuses on mental illness prevention and mental health promotion.


Sample Audit Tool A gap analysis tool that provides you with a baseline measurement of current status of psychological health and safety in your workplace.


Psychological Health and Safety Standard FAQ This document reflects general answers to some frequently asked questions by Canadian organizations around the four phased approach to implement the Standard.


13 Factors: Addressing Mental Health in the Workplace Created in partnership with Ottawa Public Health, with adapted content from the Mindful Employer, this series of short animated videos aims to raise awareness around the evidence-embedded 13 factors that can impact the mental health of employees in the workplace and encourage conversations on ways to promote psychologically healthy and safe workplaces.

Musculoskeletal Injury Prevention

Developing Your Organization’s Safe Resident Handling Policy

A guide on developing safe resident handling policies, including key components and critical factors for success.


Safe Client Handling Policy Template
(for Home Care and Community Health Support)

This Safe Client Handling Policy Template was developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of union, WorkSafeBC, and employer representatives.

 

Safe Resident Handling Policy Template

A Safe Resident Handling Policy Template developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of union, WorkSafeBC, and employer representatives.


Point of Care Assessment

A guide and supplementary poster on point of care assessments for safer resident and client transfers.


Point of Care Risk Assessment E-Module

Developed by the Interior and Northern Health Authorities, this short, interactive e-module provides you with information on how to use the Point-of-Care Risk Assessment tool. The e-module includes real-life examples, videos, and short self-quizzes.


Preventing Musculoskeletal Injury (MSI): A Guide for Employers and Joint Committees

A guide for implementing musculoskeletal injury prevention (MSIP) programs in healthcare


Assisting a Falling Resident

A printer-friendly poster on how to safely assist a falling resident for caregivers.


Ceiling Lifts – Why Aren’t They Being Used?

This video discusses the top seven reasons given by health care workers for not using ceiling lifts when they’re available.


Patient Handling – Assessing the Risks

Before transferring or re-positioning a patient, a health care worker should perform a point-of-care risk assessment to confirm that the existing method identified for transferring or repositioning is still safe. This bulletin provides a broad overview on what factors to consider.


Provincial Safe Resident Handling Standards for Musculoskeletal Injury Prevention in BC

Full report on the provincial standards developed for safe resident handling. These standards cover a range of areas including policy, management strategies, education and training, equipment, and safe work practices for high risk resident handling activities (e.g. transfers, ambulation, toileting, etc.).


BCEHS Changes to Service – Teleforum Summary

Effective March 1st 2017, the BC Emergency Health Services (BCEHS) will no longer respond to requests from licensed long term care facilities for lift assist support where no emergency medical care is required. This does not apply to Assisted Living Facilities.

Respiratory Protection

Mask vs. Respirator Infographic 

Surgical masks and respirators are different types of personal protective equipment. Healthcare workers wear surgical masks as part of their personal protective equipment; however, these are not respirators and are not certified as such. The decision to wear a mask versus a respirator should be based on a risk assessment of the specific work environment.


Respirator Protection Program and Policy Templates

The following respirator protection template resources were developed by
SafeCare BC, with input from its Technical Advisory committee, which is comprised of union, WorkSafeBC, and employer representatives.
 
Respiratory Protection Program Template 
Use this template to customize your respirator protection program.
 
Respiratory Protection Policy Template

Use this template to customize your policies and procedures around a respiratory protection program.

Violence Prevention

Violence Risk Assessment Q&A

A violence risk assessment is a process used to determine the risk of violence present in a workplace and provides information on what actions should be taken to eliminate or minimize the level of risk for care workers.


Violence Prevention Policy Template

A Violence Prevention Policy Template developed and approved by SafeCare BC’s Technical Advisory Committee, which is comprised of Union, WorkSafeBC, and Employer Representatives.


Dementia: Understanding Risks and Preventing Violence

A handbook that explores different care approaches and interventions that can be used to reduce the risk of violence to the health care worker when caring for an individual with dementia.


Responding to Aggression in Long-term Care: Lessons from Five Case Studies, April 2004

An in-depth study into the problems of aggression within five of British Columbia’s long-term care facilities. The study’s findings recommend that employers use a systems approach to develop prevention and risk management strategies to reduce incidence of aggression in the workplace.


Communicate Personal Information: Prevent Violence-Related Injuries to Health Care and Social Services Workers

A guide developed by WorkSafeBC to help health care workers balance their obligations to protect client privacy with the need to communicate information to reduce the risk of acts of violence or aggression towards health care workers. This guide is suitable for those working for non-public bodies, including most affiliate and private long term care facilities. This information is targeted to administrators, front-line supervisors, members of joint occupational health and safety committees, educators, and risk managers.


WorkSafeBC Health Care and Social Services Injury Prevention Resource List

A PDF that provides Injury Prevention Resources on  Violence in Healthcare, Dementia, Home Care, Patient Handling, Infectious Disease, Supervision in Health Care, Falls.

Hazardous Drugs

Best Practices for the Safe Handling of Hazardous Drugs

Mainly intended for the health care industry, this book provides an overview of current knowledge on hazardous drugs, describes how to perform a risk assessment and gives examples of best practices for each stage of handling hazardous drugs.

 

Road Safety

Road Safety at Work

Road Safety at Work offers resources such as templates, workshops, webinars and tool kits to help develop and manage a road safety plan.

 

Keeping Your Workers Safe on the Road

Crashes are a leading cause of work-related traumatic deaths in B.C., but they can be prevented through careful planning, training, vehicle maintenance, and education.

 

Winter Driving

Provided by Road Safety At Work, this document informs Home Care and Community Care workers with ways to stay safe while driving in the winter.